1. Using B2C Service
  2. Oracle CX Sales

Oracle CX Sales

B2C Service supports integration with Oracle CX Sales.

Using the Sales Accelerator for B2C Service, service agents can:

  • View all Oracle CX Sales opportunities for organizations (B2B) and contacts (B2C).
  • Create opportunities and sales leads in Oracle CX Sales directly from incidents in B2C Service for contacts associated with organizations (B2B), or not associated with organizations (B2C). Assign these opportunities and leads automatically to the primary account managers in Oracle CX Sales.
  • View all sales leads and opportunities created in B2C Service. Filter the leads and opportunities by incident, service representative, contact, or organization.

For more information about the Sales Accelerator for B2C Service, see Answer ID 4755 on our support site.