Answer Review
Over time, the content of your answers can become outdated.
Reviewing answers should be a central part of maintaining your knowledge base to ensure that the content is current, relevant, and useful. You might want to review answers at set intervals, such as every six months, or review answers in conjunction with new product releases or upgrades. If you have a group of answers for a particular product or service, you might want to review the answers in bulk. This can help you develop and prepare information in advance.
By using custom fields, custom answer statuses, and answer access levels, you can easily sort and work on answers in different stages of editing. For example, your administrator might have created a private answer status called Manager Review for newly crafted answers that will require manager approval before being published.
When editing an answer, you can set a specific date to review a particular answer. On the review date, the status of the answer will change from Public to Review. Also, by default, if an answer is not viewed by customers, the answer solved count will reduce to zero, and the status of the answer will change to Review.