Authentication Using an External Identity Provider on the B2C Service Login Window

Your staff members can log in on the B2C Service Login window using authentication from external IdPs. This lets agents log in once to be authenticated across several service-provider (SP) applications.

Single logout is also supported, so that when agents log out of any SP application, they're also automatically logged out of the IdP and any other SPs where they were logged in.

See Define an External IdP for Agent Authentication on the Login Window for information about configuring external IdPs.

Note: Deployments involving B2C Service and Oracle Sales CX use Oracle Identity Management because Oracle Identity Management is bundled with Oracle Sales CX.

When the staff member logs in to the IdP, an encrypted SAML token is generated and passed to B2C Service. This method increases security because user IDs and passwords aren't sent between the applications.

After being authenticated, B2C Service provides authentication services to other SPs, alleviating the need to integrate them and the external IdP.