Survey Session Recovery

When a contact loads a survey in a web browser, a cookie is placed on the contact’s computer and updated to track which survey pages have been submitted.

If a contact attempts to access a survey that the contact has abandoned, the system detects this from information in the survey cookie and then loads the first page in the survey page sequence that has not yet been submitted. This ensures that the contact does not have to answer all questions again from the first page of the survey. This cookie is separate from the session cookie placed when a contact logs in to the customer portal and does not affect login status.

Note: By default, the survey cookie does not expire and is cleared only when the survey is completed. Therefore, contacts are not able to start over or access previously submitted pages unless the cookie is first cleared from their browser. You can disable the survey cookie or define an expiration interval by editing the RNM_RESUME_SURVEY_COOKIE_EXP configuration setting (Outreach and Feedback/General/Miscellaneous). However, upon clearing the cookie and reloading the survey, all questions revert to a blank state. At no time can contacts see answers that they previously submitted.