How You Issue SLAs Automatically

After you create SLAs, they can be automatically issued to organizations and contacts with no organization association using business rules.

After an SLA has been automatically applied to an organization or contact, a unique SLA instance is associated with the organization or contact. See Examples of Applying Service Level Agreements (SLAs).

Note: Contacts associated with an organization cannot be assigned an SLA instance, as the SLA instance is applied to the organization.