Workspace and Script Button and Image Controls

You can add buttons to workspaces and scripts that you can use with rules to trigger actions when clicked.

Image controls are used to display a logo, diagram, or any other graphic. Images can also be used to trigger rules when clicked, but their more common purpose is to visually enhance the design. For example, you could add a button to a workspace to display an additional tab set when a staff member clicks it.

Tip: Because the agent desktop uses image rendering components of Internet Explorer installed on your workstation, we recommend that your browser be configured to check for newer versions of stored pages every time web pages are visited. In this way, any image updates you perform as you design your workspace will display promptly without requiring you to log out and back in to B2C Service.

When you add a button or image to a workspace or script, it will have no effect on your rules until you configure the rules to use it. For information about using buttons and images in workspace rules, see Workspace Rule Triggers.