Overview of Asset and Product Registration

Knowing which products and services your customers are using helps you respond to their needs. For instance, an organization selling mobile phones can more quickly assist a customer if they know which model the customer owns. Organizations can also proactively contact customers with information pertaining to the products they own.

Using B2C Service, you can configure the assets you want to associate with your customers. These assets can require serial numbers or not, depending on your needs, and can be registered by customers on the customer portal or by agents on the agent desktop.

Note: An assets solution can be created using custom objects or an integration. However, using the asset and product registration tool makes it easy to quickly implement an assets solution and adopt future enhancements.