Overview of Multiple Interfaces
When you use multiple interfaces, each interface can be a unique configuration of the data in your installation’s single knowledge base.
Each installation of B2C Service initially contains one knowledge base and one interface. The knowledge base contains all the data needed to run B2C Service and organizes it in a meaningful way by connecting the related components, such as products, answers, and staff accounts. The interface, on the other hand, is designed solely to display the data stored in the knowledge base.
Multiple interfaces let you apply a unique configuration of your data to each interface in your installation’s single knowledge base. For example, you might want an interface for your retail customers that is different from the one for your corporate customers. You may need Spanish- and French-language sites in addition to your primary English-language site to serve all your North American customers. Or perhaps your company produces different product lines and you want to create an interface for your medical electronics customers that is different from the one you use for your computer system customers.
In addition to offering multiple customer sites, you can also control how information displays on the agent desktop. Using visibility settings for specific fields in each interface, you choose what can be viewed by your staff members.
Additional interfaces are cloned from the original, or primary interface. The new interface is then configured separately from the primary interface. The process is the same regardless of the number of interfaces that have already been created.