Workspace Rule Conditions Description

Available conditions vary based on the fields and controls you have added to the workspace.

All rule conditions listed in this table are supported in the Service Console and on the Agent Browser UI.

Rule Conditions

Condition	Description
The logged in account has a certain value	Add this condition to take action based on whether the logged-in account has a certain value. Click the underlined text to select the account to be evaluated.
The logged in account’s profile has a certain value	Add this condition to take action based on whether the logged-in account’s profile has a certain value. Click the underlined text to select the profile to be evaluated.
A new record is being created	Add this condition to take action based on whether a new record is being created.
An existing record is being edited	Add this condition to take action based on whether an existing record is being edited.
The current editor is a child editor	Add this condition to take action based on whether the record is open in a child editor.
The current editor is a primary editor	Add this condition to take action based on whether the record is open in a primary (non-child) editor.
The record is copied	Add this condition to take action if the record is being copied from another record. Tip: This condition can be useful if you want to automatically set field values when records are copied.
The record is not copied	Add this condition to take action if the record is not being copied from another record.
A field has a certain value	Add this condition to take action based on whether a field has been set to a specified value. Click the underlined text to select the field to be evaluated.
A field is required	Add this condition to take action based on whether a field is required. Click the underlined text to select the field to be evaluated.
A field is optional	Add this condition to take action based on whether a field is optional (not required). Click the underlined text to select the field to be evaluated.
A field is read only	Add this condition to take action based on whether a field is read-only. Click the underlined text to select the field to be evaluated.
A field is editable	Add this condition to take action based on whether a field is editable. Click the underlined text to select the field to be evaluated.
A field is hidden	Add this condition to take action based on whether a field is hidden. Click the underlined text to select the field to be evaluated.
A field is visible	Add this condition to take action based on whether a field is visible. Click the underlined text to select the field to be evaluated.
An object is read only	Add this condition to take action based on whether a control is read-only. Click the underlined text to select the control to be evaluated.
An object is editable	Add this condition to take action based on whether a control is editable. Click the underlined text to select the control to be evaluated.
An object is hidden	Add this condition to take action based on whether a control is hidden. Click the underlined text to select the control to be evaluated.
An object is visible	Add this condition to take action based on whether a control is visible. Click the underlined text to select the control to be evaluated.
An input control has a certain value	Add this condition to take action based on whether an input control has a certain value. Click the underlined text to define the input control to be evaluated.
An add-in control condition returns a certain value	Add this condition to take action based on whether an add-in control returns a certain value. Click the underlined text to select the add-in control and the parameters to be evaluated.