Access SmartAssistant Suggested Answers

While chatting with a customer, you can use SmartAssistant to suggest answers for a customer’s question.

SmartAssistant searches the knowledge base and returns possible answers related to the chat history text. A new window opens containing links to the suggested answers. If an answer is pertinent, you can add the answer text or the answer link to the Compose section and send it to the customer.

1. Click SmartAssistant on the Compose section.
2. To add the answer link to your response, click Add as Link.
3. To add the answer text to your response, click Add as Text.
4. Click Close.