Create a Service Application

Use the following procedure to create a service application.

Before you start

Before you can create a service application, you must add the Single Sign-On Configurations component to the configuration list for the Configuration button. See Create a Navigation Set for the Administrator.

Here's what to do

1. Click Configuration on the navigation pane.
2. Double-click Single Sign-On Configurations in your navigation list.
   The Single Sign-On Configurations tree opens with the SAML tab active.
3. Select the SSO service provider you want the service application associated with.
   The Service Provider editor opens.
4. Click New on the ribbon and select SSO Service Application.
5. Enter the URL that a browser using the application should go to in the Base URL field.
6. Click the Type drop-down list and select the type of application.
   Options include the following:
   • Oracle ATG Web Commerce Service Center
   • Oracle ATG Engagement Engine
   • Oracle InQuira Knowledge
   • Unspecified
7. To prevent the service application from being available on the Service Console or Agent Browser UI, clear the Enabled in Console check box.
8. To prevent the service application from being available in a browser control, clear the Available in Browser Control check box.
9. To define how you want the service provider to display on the Service Console or Agent Browser UI, click the arrow next to Labels and enter the name you want to use for the service provider in the Label column.
   You can specify different names to use for different interfaces and languages.
10. Click Save.