Create Probes for Logging

You create probes for logging custom processes by using the probe designer on the Agent Browser User Interface.

Before you start

You must add the probe designer to the navigation sets for profiles that need to use it. The Probe Designer is found in Components > Common in the Navigation Sets editor on the Service Console.

Note: The Probe Designer currently can be used only in the Agent Browser UI.

Here's what to do

1. Click the Navigation Menu icon in the Agent Browser UI, then go to Probes.
   The Probe Designer opens in the Probes report.
2. Click New on the toolbar.
   The Probe workspace opens.
3. Enter a name for the probe in the Name field.
4. Enter a terminal that is defined in your PHP script for custom process logging in the Terminal Name field.
   You can also use wildcards and regular expressions.
5. Select a logging level that is defined for the terminal from the Log Level drop-down list.
   Every terminal with that log level and higher (greater severity) will be logged.
6. Select the Enable check box to enable the probe.
   Note: The maximum number of enabled probes is 50.
7. Click Save and Close to save the probe and return to the Probe Designer.
8. Click Refresh on the toolbar to see the new probe.
   If you have many probes, you can use the Filters option to limit the number of probes displayed per page. The maximum number is 10000.