1. Using B2C Service
  2. Delete an Incident

Delete an Incident

If your profile gives you permission to delete incidents, the Delete button is enabled on the ribbon. When you delete an incident, you permanently remove it from the knowledge base.

  1. Do one of the following:
    • To delete an incident when the incident is open, press Delete. A message asks you to confirm deletion of the incident.
    • To delete an incident from an incidents report, right-click the incident and select Delete > Incident.
  2. Click Yes.
    Note: Staff members with the Bulk Delete permission enabled can delete up to 1000 incident records at a time. See Administration Permissions and the REST API for Oracle B2C Service guide on the Oracle Help Center.

    Transactions associated with those incidents are deleted asynchronously. Purging transactions is controlled by data lifecycle management policies. See Data Lifecycle Management.