Delete an Incident

If your profile gives you permission to delete incidents, the Delete button is enabled on the ribbon. When you delete an incident, you permanently remove it from the knowledge base.

1. Do one of the following:
   • To delete an incident when the incident is open, press Delete. A message asks you to confirm deletion of the incident.
   • To delete an incident from an incidents report, right-click the incident and select Delete > Incident.
2. Click Yes.
   Note: Transactions associated with those incidents are deleted asynchronously. Purging transactions is controlled by data lifecycle management policies. See Data Lifecycle Management.