If your profile has incident editing permission and queues
assigned to it, you can click the Fill Inbox button on the ribbon
of any incidents report displayed on the content pane.
When you click the Incidents navigation button and double-click the default My Inbox report, the
incidents that are assigned to you are displayed. As you respond to and solve incidents, their
status changes to Solved or Waiting. You can continue to refill your inbox to retrieve new
unresolved incidents.
- Click Fill Inbox.
If your profile has been set to a manual pull policy,
the Manual Queue Pull window opens and you can
click the arrow to select the queue to pull incidents from. If only
one queue is configured to pull incidents from, the Manual
Queue Pull window does not display.
- If the displayed incidents report does not display incidents
by assigned staff member, open the My Inbox report to view incidents
that were added when you clicked Fill Inbox.
Unresolved incidents in any of the queues designated in your
profile are available to be pulled. The order in which you work on
incidents is determined by the queue priority and any processes set
up by your administrator.