Send a Broadcast Notification

If your profile gives you permission, you can also send broadcast notifications from this component.

Your profile may give you permission to send notifications to other staff members. If so, you can select the recipients manually or send a notification to all logged-in staff members.

1. Double-click Notifications on the navigation pane.
2. Click New to open the Send Notification window.
3. To send the notification to all staff members who are logged in, select the Send To All Logged In Users check box.
   When you select this check box, you cannot select individuals because To is grayed out.
4. To send to selected staff members, click To to open the Select Names window.
   To import your contacts from the default Contacts folder in Outlook, select the Load Outlook Contacts check box. This is useful for displaying contacts that are not included in B2C Service.
   1. Select one or more names from the list.
   2. Click To to add the names to the field.
   3. Click OK to close the Select Names window. The names you selected appear in the To field of the Send Notification window.
5. Enter your message in the Message field of the Send Notification window.
6. Click Send.
   Tip: You can also enter the first few letters of the name you want to send the notification to in the To field of the Send Notification window. If only one staff member’s name begins with those letters, the field is automatically populated when you move to the Message field. If multiple staff members’ names begin with the same letters, you can select the one you want from the Check Names window that opens when you move to the Message field.