View Disabled SLA Instances

If an SLA is edited after an instance of the SLA has been assigned to contacts or organizations, the assigned instance is converted to read-only mode to prevent editing.

The read-only version of the SLA instance is archived, letting you view the settings for the previous, or “disabled,” instance of the SLA.

1. Click Configuration on the navigation pane.
2. Expand Service > Service Level Agreements, and then double-click Service Level Agreements.
   The Service Level Agreements tree displays on the content pane. If a disabled SLA exists, an arrow displays next to the active SLA it is associated with.
3. Click the arrow to view the disabled SLA. Disabled SLAs display in a light gray font.
4. Click the disabled SLA you want to view.
   The Service Level Agreement editor displays on the content pane and the disabled SLA opens in read-only mode.