1. Securing B2C Service
  2. How You Use B2C Service Components in Controlled Environments

How You Use B2C Service Components in Controlled Environments

While B2C Service can be purchased with a variety of add-ons, only specific components are available for use in controlled environments.

The services listed below apply to all documentation included here, unless specifically noted. If there is a product or service not identified within this document, additional validation should be performed to determine the product’s control status. In addition, some products have version-specific capabilities and research should be performed to validate control expectations before enabling it in any specific environment.

  • Agent Desktop Cloud Service (includes Web Customer Service and Cross Channel Contact Center)

  • B2C Chat

  • Experience Routing

  • Foundation Agent Knowledgebase

  • Advanced Agent Knowledgebase

  • Intelligent Advisor