How You Secure Email, Outreach, and Surveys

Although B2C Service follows industry standard practices to protect the integrity of hosted mail domains, you must exercise care regarding the information placed within messages and as attachments.

You should never send card holder or other sensitive data using email technologies. Oracle claims no responsibility for cardholder data transmitted across this communication channel, because email is not necessarily secured across the internet and is not considered a compliant method for sending or receiving cardholder data.

B2C Service Outreach enables customers to send emails and campaigns to targeted audiences. The Survey Service provides a method to request information from specific customers through email (as well as other options). In these scenarios, the send works under the controls customers have implemented based on the above information. In order for end-user responses to be received through SSL, customers must use the end-user SSL SEC_END_USER_HTTPS configuration setting. This configuration setting can only be changed through a request to Technical Support, and the use of this setting must be carefully planned.