Important B2C Service Support Documentation

You should be thoroughly familiar with how B2C Service is deployed, hosted, and implemented before planning a deployment in a regulation-controlled environment.

• Review all available deployment, operational, and administrative documentation. Start with Oracle B2C Service Get Started on Oracle Help Center.

• While a majority of B2C Service components are managed by Oracle, you are responsible for some local environmental considerations. The Deploying B2C Service guide is helpful if you are deploying the .NET Agent Console. In addition, Answer ID 31 offers helpful version-specific environment guidance.

• With the introduction of the Agent Browser User Interface in the November 2016 release, your agents and administrators can now view and manage their B2C Service data using any browser interface. Browsing software is controlled and maintained in your local environment. You have the responsibility to protect your end users against known vulnerabilities and have the proper configurations for this type of software. These resources can provide more helpful information.

  • Using the Agent Browser User Interface

  • Answer ID 8598

  • Answer ID 8173

• Review the Oracle Cloud Hosting and Delivery Policies. This document describes the policies that govern how Oracle manages its Cloud Service environments to insure that they are safe and secure. It covers Oracle security, continuity, service levels, change management, and other policies. Each of these has been evaluated by third-party assessors for the relevant standard or regulation.