Frequently Asked Questions

This topic provides answers for the following commonly asked questions related to Service Health Metrics.

• Why should I monitor the health of my Oracle B2C Service site?
• What are the questions that Service Health Metrics can help me answer?
• Which key metrics can I track using Service Health Metrics?
• How do I set the duration for retrieving the health metrics data?
• How do I enable Service Health Metrics for my site?
• How do I enable Chat service metrics?