Internal Documents

Internal documents are created with Knowledge Advanced Authoring. When using internal documents, agents have the following options.

• My Favorites—bookmark frequently-used answers.

• Recommended Answers—recommend answers to other agents.

• Linked Articles—link to articles outside of Knowledge Advanced Authoring.

• Print—print copies of answers.

• Recommend Content—recommend adding or changing information in an answer.

• Subscribe—receive email notifications when someone updates an answer.

• Open in Browser—open HTML answers in a web browser.