Create Rating Forms
Ratings enable you to gauge user satisfaction and gain feedback on knowledge base content.
To define a rating form:
At the Feedback tab, select Rating > Add.
The Rating Properties page displays.
Complete the fields described in the following table and select Save Rating.
The following table describes the five fields used to create rating forms.
Rating Form Properties
Field Description Name
Specify a name for the rating form.
Reference Key
Accept the default value supplied by the application or specify a string to use as an internal identifier.
Rating Type
For rating forms, select one of the following rating types:
Five Stars
Three Stars
Two Answers
Single Answer
Question Properties
Specify a question.
Answer Properties
Specify the text for the answer value.
The Ratings Management page displays the currently defined rating forms.