1. Using Knowledge Advanced
  2. Create Rating Forms

Create Rating Forms

Ratings enable you to gauge user satisfaction and gain feedback on knowledge base content.

To define a rating form:

  1. At the Feedback tab, select Rating > Add.

    The Rating Properties page displays.

  2. Complete the fields described in the following table and select Save Rating.

    The following table describes the five fields used to create rating forms.

    Rating Form Properties

    Field Description

    Name

    Specify a name for the rating form.

    Reference Key

    Accept the default value supplied by the application or specify a string to use as an internal identifier.

    Rating Type

    For rating forms, select one of the following rating types:

    • Five Stars

    • Three Stars

    • Two Answers

    • Single Answer

    Question Properties

    Specify a question.

    Answer Properties

    Specify the text for the answer value.

The Ratings Management page displays the currently defined rating forms.