Select Views

The Repository View Selection field enables you to select the views through which the article can be accessed on Agent Desktop and Customer Portal. A user without the corresponding views cannot access the article. Select the view or views for which you want to allow user access.

How Views Work

Selecting a view higher up in the hierarchy excludes users assigned to the views lower in the hierarchy from accessing the article. Consider the following view hierarchy:

In this example, users assigned either the demo or the General view can access the article. In contrast, if you select only the demo view for the article, then only users assigned the demo view can access the article.