Assign roles

Each user accessing the Oracle CX Commerce Agent Console must have a valid account.

A default Administrator account is included with your Oracle CX Commerce instance. The administrator creates additional user accounts as required and assigns them the appropriate Agent Console role.

The roles available for users of the Agent Console are CS Agent and CS Agent Supervisor. The CS Agent Supervisor can process manual refund adjustments, carry out price overrides on cart items, and initiate refunds. For more information, see Process returns.

To create an Agent Console user account:

1. Log into the Oracle CX Commerce administration interface using your admin user ID and password.
2. Click the Settings icon.
3. Click Access Control.
4. Click New User.
5. In the dialog, enter the information that identifies the new user, and select the CS Agent or CS Agent Supervisor role.
6. Click Save.

If a user with another role tries to log into the Agent Console, he or she receives a dialog stating the user has entered an incorrect user name or password.