1. Using Oracle CX Commerce Agent Console
  2. Manage Orders
  3. Place orders

Place orders

As an agent, you can perform a range of tasks to assist customer in placing orders.

Tasks you can perform are as follows:

  • Create a new order.
  • Shop on behalf of the shopper; this feature involves actually launching the storefront application from within the Agent Console for the selected shopper, including all storefront customization associated with the individual shopper.
  • Complete an order already in progress.
  • Amend an already-placed order.
  • Cancel a placed order if it is within the remorse period.

Note: The use of bookmarks is not available to access sections on the Create Order page.

If configured by your administrator, custom properties may be available for the payment group when placing or editing an order. The custom property field or fields appear on the Create Order page in the Payment Details section.

Custom payment properties are configured using the External Payment Property Metadata Retrieval webhook. For more information, see Understand webhooks and Send custom properties to a payment gateway in Extending Oracle CX Commerce.