Understand registered shopper conversion

Oracle CX Commerce provides the functionality to convert a registered shopper to an account-based shopper.

Once converted, the new account-based shopper profile behaves as any other account-based shopper would for the agent, with the following exceptions:

• The shopper, once converted, is unable to view any orders, including open orders. You as the agent are also unable to view them.
• Fulfilled orders remain attached to profile. Agents can see these orders, cancel them, and process returns, but not exchanges.

For more information, see Convert registered shoppers to account-based shoppers in Extending Oracle CX Commerce.