View order items

In the Order Items section, you can view information related to the specific items in an order, for example the SKUs and any promotions applied.

The Order Items section displays the following:

• The Exchange Items and Return Items buttons for orders with a status of Fulfilled.
• The Add to Purchase List button, available for all order states except incomplete and orders being amended.
• A list of the items associated with this order, including product image and number, SKU, item status, any price adjustments, quantity purchased and returned, and the subtotal. Click the product image to view the product details page for the item.

  Note: The status for a fulfilled order is Added to Order.

• A promotional summary listing the specific discounts applied to this order.
• A list of the order subtotal, discount total, shipping costs, tax, and order total.

In the Order Summary section, presentation of tax information in the Agent Console varies based on the Pricing Includes Tax flag in the Oracle CX Commerce administration interface. When tax is configured as included (the checkbox is selected), there is no line item indicating tax. A note indicating the tax total is provided in the Order Summary and Order Items sections. Otherwise, when tax is not configured as included, a separate line for tax is present.