1. Using Oracle CPQ Features with Oracle CX Commerce
  2. Introduction
  3. Objective

Objective

By integrating Oracle CX Commerce and Oracle CPQ, you increase the number of supported available commerce shopper features.

The integration of Oracle CX Commerce and Oracle CPQ targets support for the following shopper commerce activity:

  • Product configuration: The shopper or agent can configure any product that has been identified as configurable in the product catalog.
  • Shopper quote request: The shopper can request a quote for an order.
  • Agent quote request: An agent dealing with a shopper contact can request a quote for a discount on behalf of the shopper.
  • Asset Based Ordering - Asset based ordering (ABO) allows you to sell tangible assets or subscription services delivered over a period of time; for example mobile phone call and data plans, television and broadband packages, cloud storage service, music streaming service, etc.

This document provides instructions on how to set up an integration between Oracle CX Commerce and Oracle CPQ so that relevant Commerce information is automatically passed to Oracle CPQ, ensuring that the decision process has all the required information and increasing the speed at which a reply is delivered to the shopper or agent.

This document describes the setup tasks that must be performed in Oracle CX Commerce and Oracle Integration Cloud in order to use this integration flow. There are additional setup tasks that must be performed in Oracle CPQ so that the integration works as expected. Full information about these tasks that must be performed in Oracle CPQ can be found in the Integrating Oracle CX Commerce with Oracle CPQ article on My Oracle Support.

Chapter 2 – Configuring the Integration: provides technical instructions on the following topics:

  • How to download the Oracle Integration Cloud Integration Flows.
  • How to configure the Oracle Integration Cloud Integration Flows.
  • How to setup the connection to Oracle CPQ.
  • How to setup the connection to Oracle CX Commerce.
  • How to configure the webhooks to trigger the integration flows.
  • How to configure the SSEs (Side-Server Extension) necessary for the integration flows.

Chapter 3 – Using the Integration Functionality: provides instructions on how to use the functionality supported by this integration.