Administration interface known issues

This topic describes known issues in the Oracle CX Commerce administration interface.

32366632 A product tile's action bar is sometimes disabled

When a product is hidden from a filtered catalog, it cannot be accessed or edited with its action-bar icons (such as Show/Hide, Edit, and Link) on the Catalog page in the administration interface.

Workaround: Select the product and then click the gear icon in the Product Listing toolbar to select an action to perform on the product.

31353670 Updates to view models can create naming conflicts

A recent update to the Address view model added a new addressType property that could conflict with a custom property of the same name that some merchants may have previously added.

Workaround: If you add custom properties to a view model, you should begin the names of these properties with an underscore or some other prefix. Doing this ensures that naming conflicts do not occur if Oracle adds new properties to the view model. For example, if you had added a property named _addressType, it would not conflict with the new addressType property.

28560163 Large numbers of catalog items can take a long time to load in the administration interface with Microsoft Edge

If you are working with the administration interface in Microsoft Edge, and your catalog contains a large number of collections, it can take a long time for the collections to display in parts of the Catalog page, such as linking existing collections. This issue is sometimes seen with large numbers of other catalog items, like products, but the delay is longest for large numbers of collections.

Workaround: Access the administration interface with a different supported browser. See unresolvable-reference.html#GUID-29DABEC7-DFF5-4D86-9C46-86F006192DA9 for more information.

22017846 The administration interface does not display in Norwegian (no) for some Norwegian micro-languages

If the browser’s preferred language is Norwegian Nynorsk (nn) or Norwegian Bokmal (nb), the Commerce administration interface should display in Norwegian (no). However, the administration interface displays in other languages, most often English.

Workaround: Select Norwegian (no) as the browser’s preferred language.

21546398 Accented characters in passwords prevent users from logging into the administration interface

Administration interface users can successfully create login passwords that include uppercase and lowercase accented characters, but then cannot log into the administration interface with those passwords.

Workaround: Do not use accented characters in administration interface passwords.

22490376 Coupon codes that start with < or > cannot be deleted

You can create and save coupon codes that begin with < o > characters, but you cannot delete these coupon codes later.

Workaround: Do not start a coupon code with the < o > characters. These characters can appear anywhere else in the coupon code, though.

23018839 Exporting a coupon batch adds items to the Updates to Publish list

If you export a coupon batch, Commerce adds entries for the coupon batch and its promotion to the Updates to Publish list, even though exporting the batch is not a publishable change and there is no need to publish the items.

26110856 The order link sent within the ‘order placed’ email may direct the shopper to a default site

Upon placing an order and receiving an "order placed" email containing an order link, when a shopper clicks the link they may be directed to a default site rather than the one where the order was actually created.

For example, suppose Site A has a default language of English and an additional supported language of French. When a shopper places an order in French and receives the "order placed" email containing the order link, opening the link displays the site in English and not French.

21851931 Text snippets are not displayed when the English country-specific locales en_CA and en_AU are set in the language picker

When en_CA or en_AU is selected, the Text Snippet Type dropdown view does not display and only the user assistance text is displayed.

Workaround: Ensure the language picker is set to English without specifying an English variant.

25768488 Avoid using commas in the values of audience rules

If you use a comma within a value of a rule in an audience definition, you might get unexpected results. For example, if you enter a single value with a comma, the resulting rule contains two values instead of one. A value entered as "green, lime" results in two values: "green" and "lime."

Workaround: Avoid using commas in rule values.

CCSUI-3050 Custom properties of addresses are not supported in audiences

Custom properties of shopper or account addresses are not available in audiences.

29249716 Product in light table in New Curation Rule cannot be dragged

In the light table in a New Curation Rule, a product cannot be reordered by drag and drop, but it can be re-ordered using the context menu.

Workaround: On a Macintosh computer, use a different browser, for example, Google Chrome or Mozilla Firefox. On a Windows computer, use the keyboard method to reorder products:

1. Select the products to be reordered.
2. Cut using the keyboard.
3. Move the items to the new position.
4. Paste using the keyboard.