Work with returns

The following widgets can be used by an agent to view, create and process returns.

Create return requests

This widget displays an interface used by an agent to initiate a return. The agent can make or edit comments for each return item.

For information on creating return requests in the agent console, see Process returns.

Widget Name: agentCreateReturn

Display Name: Create Return - Agent

Supported Page Types: agentCreateReturnPageType

Layouts: Create Return Layout - Agent

Elements: This widget uses the back-button and custom-properties global elements. To understand how these elements are used, refer to the widget’s code view.

Process returns

This widget displays an interface used by an agent to acknowledge the receipt of items that have been shipped back to the warehouse. This interface also allows the agent to update the system with the quantity received against a return request or a reason for the return. The agent can make or edit comments for each return item.

For information on processing return requests in the agent console, see Process returns.

Widget Name: agentProcessReturns

Display Name: Process Returns - Agent

Supported Page Types: agentProcessReturnsPageType

Layouts: Process Returns Layout - Agent

Elements: This widget uses the back-button and custom-properties global elements. To understand how these elements are used, refer to the widget’s code view.

View return history details

This widget displays return history for the order. It also displays return-specific details, as well as the ability for the agent to take actions such as receive the return or refund payment.

For information on viewing return histories in the agent console, see Process returns.

Widget Name: agentReturnHistoryDetails

Display Name: Return History - Agent

Supported Page Types: agentOrderDetails page

Layouts: Order Details Layout - Agent

Elements: None

View a return request

This widget displays a return request to an agent once the return has been processed or submitted, and the items are marked as complete.

For information on viewing return requests in the agent console, see Process returns.

Widget Name: agentViewReturnRequest

Display Name: View Return Request - Agent

Supported Page Types: agentViewReturnRequestPageType

Layouts: View Return Request Layout - Agent

Elements: This widget uses the back-button and custom-properties global elements. To understand how these elements are used, refer to the widget’s code view.