Work with returns
The following widgets can be used by an agent to view, create and process returns.
Create return requests
This widget displays an interface used by an agent to initiate a return. The agent can make or edit comments for each return item.
For information on creating return requests in the agent console, see Process returns.
Widget Name: agentCreateReturn
Display Name: Create Return - Agent
Supported Page Types:
agentCreateReturnPageType
Layouts: Create Return Layout - Agent
Elements: This widget uses the back-button
and custom-properties
global elements. To understand how these elements are used, refer to the widget’s code view.
Process returns
This widget displays an interface used by an agent to acknowledge the receipt of items that have been shipped back to the warehouse. This interface also allows the agent to update the system with the quantity received against a return request or a reason for the return. The agent can make or edit comments for each return item.
For information on processing return requests in the agent console, see Process returns.
Widget Name: agentProcessReturns
Display Name: Process Returns - Agent
Supported Page Types:
agentProcessReturnsPageType
Layouts: Process Returns Layout - Agent
Elements: This widget uses the back-button
and custom-properties global elements. To understand how these elements are used, refer to the widget’s code view.
View return history details
This widget displays return history for the order. It also displays return-specific details, as well as the ability for the agent to take actions such as receive the return or refund payment.
For information on viewing return histories in the agent console, see Process returns.
Widget Name: agentReturnHistoryDetails
Display Name: Return History - Agent
Supported Page Types:
agentOrderDetails
page
Layouts: Order Details Layout - Agent
Elements: None
View a return request
This widget displays a return request to an agent once the return has been processed or submitted, and the items are marked as complete.
For information on viewing return requests in the agent console, see Process returns.
Widget Name: agentViewReturnRequest
Display Name: View Return Request - Agent
Supported Page Types:
agentViewReturnRequestPageType
Layouts: View Return Request Layout - Agent
Elements: This widget uses the back-button
and custom-properties
global elements. To understand how these elements are used, refer to the widget’s code view.