Navigate the Agent Console
In your browser, enter the page location provided to you by your agent supervisor or systems administrator.
Log into the Agent Console using your credentials (user ID and password).
If you require a password reset, click the Can’t Sign In? link. Clicking the link displays the Reset Password page. Enter your email address, and click Send Request. An email is sent to the address with a link to a page where you can reset your password. The Update Password page requires your user name, the new password, and password confirmation.
The dashboard you see after you log in provides graphs and lists related to agent-specific orders, including details pertaining to return requests and pending actions. The price group menu provides a graph showing the number of orders and order value in each selected price group. By default, your storefront has a minimum of one price group. Lists are also provided to show announcements and quick links to assist with agent productivity.
Use the icons on the top right side of the page to open an order or customer search, access return processing, access help, or log out of the Agent Console.
Accessibility of the Agent Console
Oracle software and documentation includes features that make information available to users of assistive technology. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/us/corporate/accessibility/index.html.
About keyboard shortcuts
Commerce supports standard keyboard shortcuts that are used in many software applications. The following table describes general keyboard shortcuts for use with the Agent Console.
| Keyboard Shortcut | Effect |
|---|---|
| Tab |
Navigates to the next focusable element. Use the Tab key to change the focus from the Dashboard icon to the User icon. |
| Shift+Tab | Navigates to the previous focusable element. |
| Up and Down Arrows | With a menu field in focus, use the up and down arrows to change the items within the menu. |
| Right and Left Arrows |
Use right and left arrows to navigate in the graphs. Also, use the right and left arrow keys to navigate among the Dashboard, Orders, Customers, and Returns Processing icons that appear at the top of every page in the Agent Console. |
| Space | Opens a menu field. Use the up and down arrows to navigate within the menu. Click the Enter key to select an item from the menu. |
Note: For keyboard users navigating the Agent Console in Firefox on a Mac, tabbing to the Can't Sign In? link on the login screen does not work as expected. To fix this issue, follow these steps:
- Select System Preferences on the Mac.
- Select Keyboard and display the Shortcuts tab.
- Select the All Controls option.