Understand invalid payments

You may encounter invalid payments (for example, when the order is placed, if the administrator has set any limitations, like a cash limit of $99 or a rejected credit card) in either single or multiple payment mode.

Note: The pending payment state is only available when partial payments are enabled in the administration interface and a payment failure occurs. In the case of account-based commerce orders, an order can move to the pending payment state during order approval flows despite this setting.

For single payment mode, the entire order is rejected, and a valid payment must be made to move the order to fulfillment.

In this case, the system displays a payment error notification, and the order is moved to the Pending Payment state. The state is displayed at the top of the order page next to the order number (for example, Order Number 12345 - Pending payment). At this point, the order has not been authorized.

In pending payment state, you can remove any of the payments by clicking the Void Payment link next to the payment. The Payment Amount field reflects any changes. Additional cards can be added by entering the information and clicking Update Payment.

For any orders moved to the pending payment state, an email is sent to the shopper informing him of the need to edit the order so it can be successfully fulfilled. The shopper can go back to his order or have the agent help him complete the payment.

Once all the changes have been made, click Place Order. If successful, the order is moved to the fulfillment state.