Troubleshoot webhooks

This section helps you fix problems you might encounter when configuring webhooks.

If you encounter any issues with the Oracle Commerce push, one strategy is to use another website external to your OMS to identify the source of the issue. This external website needs to accept message posts whose contents are undefined, and then make the messages available for display to a website user.

If the messages pushed by Oracle Commerce look correct on the other website, the issue may involve your internal systems.

Troubleshoot SSL certificates

Invalid or incorrectly-configured SSL certificates cause most of the problems you might experience when configuring webhooks. The webhooks verify SSL certificates when delivering each request, so it is important that they are properly installed.

Oracle Commerce does not support self-signed SSL certificates. Your SSL certificates must be issued from a trusted Certificate Authority.

After you install the SSL certificate on your web server, verify the installation and diagnose any problems, using one of the many free, third-party tools that are available.