1. Integrating with Oracle Commerce
  2. Integrate with Oracle Subscription Management
  3. Understand the Subscription Management integration

Understand the Subscription Management integration

This integration between Oracle Commerce and Oracle Subscription Management lets shoppers on a Commerce site purchase and manage subscriptions.

Subscriptions are an increasingly popular way to buy products and services online. Offering subscriptions can help strengthen customer relationships with merchants and evolve their strategies by taking advantage of a solution that also supports complex products and services.

This integration offers the following benefits:

  • Self-service for managing the entire life cycle of subscription management.
  • Self-service capability for subscription management of complex configurable services
  • Subscriptions can be created and modified seamlessly across Commerce, CPQ and Oracle Subscription Management.
  • Allows merchants to offer subscriptions of configurable services to shoppers.

Prerequisites

The following software, account, and data prerequisites are required before you can install and configure the subscription.

  • An Oracle Commerce account and access to the Oracle Commerce 20.3.12 or later.
  • An Oracle CPQ account and access to Oracle CPQ 20D or later. You must have already configured the integration between Oracle CPQ and Commerce. See Configure the integration for more information.
  • An Oracle Subscription Management Cloud account and access to Subscription Management Cloud 20C or later.
  • Oracle Financials Account Receivables (AR)
  • Oracle Customer Data Management (CDM)
  • An Oracle Integration Cloud account and access to Oracle Integration Cloud Service.
  • Oracle Product Master Data Management
  • The Oracle CX Commerce to CPQ Get Assets integration - version 7. (Downloadable as OCCS_CPQ_ASSET_INTEGRATION_7.0.par).

Assumptions

This integration makes the following functional assumptions:

  • Profile and Account are in sync with Oracle Customer Data Management.
  • Products are in sync between Oracle Product Hub, Oracle CPQ, and Oracle Subscription Management Cloud.
  • Only configurable products from CPQ are eligible for the integration and all subscription-based products need to be configured in CPQ with recurring prices.
  • Asset Based Ordering must be enabled in CPQ, so that Asset Keys get generated as part of the configuration. These Keys are used to track the relationship between configuration details in Commerce items, Subscription products and CPQ Assets. For Commerce to store Asset Keys at Commerce item level, products in Commerce Catalog must have their assetable property set to TRUE.

Roadmap items and limitations in this release

This section describes limitations in the current release you should keep in mind before you begin working with this integration.

  • An 0rder with modify action (or any other action) on asset includes price for the new asset/configuration, instead of the change in price.
  • Cancellation charges are not supported by this integration.
  • CPQ charge structure is not supported in this integration flow. For this flow to work in conjunction with the CPQ-Subscription flow, do not use the charge structure in the CPQ-Subscription flow.
  • The Commerce-to-CPQ Quotation flow does not support recurring prices.
  • A subscription order can have only one shipping group and one payment group.
  • A subscription order can have only one shipping group and one payment group. When you design the checkout widgets on your storefront, make sure that shoppers cannot select split shipping or split payments for subscription orders.