1. REST API for Oracle Commerce Cloud 21D
  2. Tasks
  3. Agent
  4. Return Order

initiateReturn

post

/ccagent/v1/returnRequests

Initiate Return. It creates the return request based on the operation value. Operation value can be any of initiateReturn/calculateRefundAmounts/createReturnRequest. Gets list of items from an order for which return request can be created with operation set as 'initiateReturn'.Additonally takes x-ccsite header. If the site information is not provided by default it takes the order site. Optionally takes X-CCOrganization header which is a JSON field with organization ID as value.

Request

Supported Media Types
Header Parameters
Body ()
Root Schema : initiateReturn_request
Type: object
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Example:
{
    "orderId":"o10400"
}
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Response

Supported Media Types

200 Response

Following model is returned when operation succeeds.
Body ()
Root Schema : initiateReturn_response
Type: object
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Nested Schema : additionalProperties
Type: object
Additional properties if any returned by the webhook.
Nested Schema : orderInfo
Type: object
Order Information.
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Nested Schema : profileInfo
Type: object
Profile Information for the order.
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Nested Schema : quoteInfo
Type: object
The quote information of the order.
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Nested Schema : returnItems
Type: array
List of returnable Items.
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Nested Schema : trackingNumber
Type: array
Tracking Number of the return request
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Nested Schema : priceInfo
Type: object
Price information of the order.
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Nested Schema : priceListGroup
Type: object
PriceList group of the order.
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Nested Schema : currency
Type: object
Currency of the PriceList group.
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Nested Schema : listPriceList
Type: object
Price List for list prices
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Nested Schema : salePriceList
Type: object
Price List for sale prices
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Nested Schema : shippingSurchargePriceList
Type: object
Price List for shipping surcharge prices
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Nested Schema : organization
Type: object
The Organization associated with the B2B customer profile.
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Nested Schema : errorInfo
Type: array
the array of errors, if any
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Nested Schema : notes
Type: array
the notes (history) for the order
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : additionalProperties
Type: object
Additional Properties if any returned by webhook.
Nested Schema : childItems
Type: array
Returned Item child items
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Nested Schema : dynamicProperties
Type: array
Array of custom properties at order line item level.
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Nested Schema : externalData
Type: array
External data to be associated with a commerce item, provided by a configurator system.
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Nested Schema : skuOptionInfo
Type: array
Product Variant Information.
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Nested Schema : skuProperties
Type: array
Sku properties Information
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Nested Schema : items
Type: object
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Nested Schema : externalData
Type: array
External data to be associated with a commerce item, provided by a configurator system.
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Nested Schema : selectedOptions
Type: array
Child Product Variant Information.
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Nested Schema : items
Type: object
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Nested Schema : values
Type: object
The array of values associated with an externalData item.
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : values
Type: object
The array of values associated with an externalData item.
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Example Response (application/json)
{
    "returnLabel":"return label 1",
    "returnItems":[
        {
            "quantityReturned":0,
            "unitPrice":9.99,
            "shippingGroup":{
                "firstName":null,
                "lastName":null,
                "emailAddress":null,
                "phoneNumber":null,
                "locationId":"testLoc2",
                "shippingMethod":{
                    "shippingMethod":"inStorePickupShippingGroup",
                    "shippingMethodDescription":"inStorePickupShippingGroup"
                },
                "shippingGroupId":"sg40412",
                "middleName":null,
                "store":{
                    "country":"USA",
                    "hours":"Mon - Sat 10AM - 7PM Sun 11AM - 6 PM",
                    "address3":null,
                    "address2":"15th Floor",
                    "city":"San Francisco",
                    "address1":"475 Sansome Street",
                    "postalCode":"94111",
                    "county":null,
                    "stateAddress":"CA",
                    "phoneNumber":"(617) 386-1200",
                    "locationId":"testLoc2",
                    "name":"Cloud Store - SanFrancisco",
                    "faxNumber":"(617) 386-1200",
                    "email":"store113@example.com"
                },
                "type":"inStorePickupShippingGroup"
            },
            "comments":null,
            "productId":"prod10035",
            "displayName":"Fifa 2010",
            "dynamicProperties":[
                {
                    "id":"ReferralCode",
                    "label":"ReferralCode",
                    "value":null
                },
                {
                    "id":"OfferEndsDate",
                    "label":"OfferEndsDate",
                    "value":"2020-07-02T03:42:42.962Z"
                },
                {
                    "id":"Discount",
                    "label":"Discount",
                    "value":10
                },
                {
                    "id":"GiftWrapping",
                    "label":"Gift Wrapping",
                    "value":false
                },
                {
                    "id":"name",
                    "label":"Name on product(Mug)",
                    "value":"My name"
                }
            ],
            "shippingGroupId":"sg80417",
            "externalData":[
            ],
            "childItems":[
                {
                    "serviceAccountId":"serviceAcc-123",
                    "deactivationDate":"2018-06-27T12:59:59Z",
                    "quantity":2,
                    "productId":"prod10040",
                    "displayName":"Super Smash Brothers Brawl",
                    "externalData":[
                    ],
                    "parentAssetKey":"12345",
                    "billingProfileId":"billingProfile-123",
                    "billingAccountId":"billingAcc-123",
                    "childItems":[
                        {
                            "serviceAccountId":"serviceAcc-123",
                            "deactivationDate":"2018-06-27T12:59:59Z",
                            "quantity":1,
                            "productId":"prod10039",
                            "displayName":"Wii Music I ",
                            "externalData":[
                            ],
                            "parentAssetKey":"23456",
                            "billingProfileId":"billingProfile-123",
                            "billingAccountId":"billingAcc-123",
                            "rootAssetKey":"12345",
                            "transactionDate":"2018-06-27T12:59:59Z",
                            "catRefId":"sku10049",
                            "assetKey":"93659",
                            "route":"product/prod10039",
                            "customerAccountId":"customerAcc-123",
                            "selectedOptions":[
                            ],
                            "actionCode":"Add",
                            "activationDate":"2017-06-27T15:30:00Z",
                            "serviceId":"service-123",
                            "asset":false
                        }
                    ],
                    "rootAssetKey":"12345",
                    "transactionDate":"2018-06-27T12:59:59Z",
                    "catRefId":"sku10041",
                    "assetKey":"23456",
                    "route":"product/prod10040",
                    "customerAccountId":"customerAcc-123",
                    "selectedOptions":[
                    ],
                    "actionCode":"Add",
                    "activationDate":"2017-06-27T15:30:00Z",
                    "serviceId":"service-123",
                    "asset":false
                },
                {
                    "serviceAccountId":"serviceAcc-123",
                    "deactivationDate":"2018-06-27T12:59:59Z",
                    "quantity":1,
                    "productId":"prod10038",
                    "displayName":"Wii Music",
                    "externalData":[
                    ],
                    "parentAssetKey":"12345",
                    "billingProfileId":"billingProfile-123",
                    "billingAccountId":"billingAcc-123",
                    "rootAssetKey":"12345",
                    "transactionDate":"2018-06-27T12:59:59Z",
                    "catRefId":"sku10042",
                    "assetKey":"64634",
                    "route":"product/prod10038",
                    "customerAccountId":"customerAcc-123",
                    "selectedOptions":[
                    ],
                    "actionCode":"Add",
                    "activationDate":"2017-06-27T15:30:00Z",
                    "serviceId":"service-123",
                    "asset":false
                }
            ],
            "catRefId":"sku10037",
            "configuratorId":"12345677",
            "skuOptionInfo":[
            ],
            "quantityAvailableForReturn":3,
            "commerceItemId":"ci9000467",
            "skuProperties":[
                {
                    "propertyType":"sku-base",
                    "name":"Name",
                    "id":"displayName",
                    "value":null
                },
                {
                    "propertyType":"sku-base",
                    "name":"Id",
                    "id":"id",
                    "value":"camerasku_1_1"
                },
                {
                    "propertyType":"sku-custom",
                    "name":"dynamicskuprop1",
                    "id":"dynamicskuprop1",
                    "value":"dynamicskuprop1"
                }
            ],
            "quantityShipped":3,
            "price":29.97,
            "actionCode":"Add",
            "additionalProperties":{
                "description":"Additional properties of the return item",
                "type":"object",
                "properties":{
                    "property2":{
                        "description":"Additional Property 2",
                        "type":"string"
                    },
                    "property1":{
                        "description":"Additional Property 1",
                        "type":"string"
                    }
                }
            }
        }
    ],
    "profileInfo":{
        "lastName":"Anderson",
        "firstName":"Kim",
        "organization":{
            "name":"Oracle India Pvt Ltd",
            "id":"oracle"
        },
        "middleName":null,
        "email":"kim@example.com"
    },
    "orderInfo":{
        "originOfOrder":"contactCenter",
        "priceInfo":{
            "total":58.4,
            "amount":29.97,
            "shipping":25,
            "isTaxIncluded":false,
            "tax":3.43,
            "subTotal":29.97,
            "orderDiscountAmount":0,
            "currencyCode":"USD",
            "totalWithoutTax":127.97
        },
        "recurringChargePriceInfo":{
            "amount":20,
            "total":20,
            "shipping":0,
            "subTotalByFrequency":[
                {
                    "amount":20,
                    "frequency":"Monthly"
                }
            ],
            "taxByFrequency":[
                {
                    "amount":0,
                    "frequency":"Monthly"
                }
            ],
            "tax":0,
            "subTotal":20,
            "currencyCode":"USD",
            "totalWithoutTax":20
        },
        "orderId":"o10400",
        "priceListGroup":{
            "deleted":false,
            "displayName":"UsDollar",
            "repositoryId":"UsDollar",
            "listPriceList":{
                "repositoryId":"listPrices"
            },
            "active":true,
            "salePriceList":{
                "repositoryId":"salePrices"
            },
            "currency":{
                "symbol":"$",
                "displayName":"US Dollar",
                "repositoryId":"hi_US",
                "fractionalDigits":2,
                "currencyCode":"USD",
                "numericCode":"356"
            },
            "id":"UsDollar",
            "locale":"hi_US",
            "shippingSurchargePriceList":{
                "repositoryId":"shippingSurchargePrices"
            }
        },
        "siteId":"siteUS",
        "creationDate":"2014-05-20 16:06:44.0",
        "submittedDate":"2014-05-20 16:07:44.0"
    },
    "links":[
        {
            "rel":"self",
            "href":"http://localhost:9080/ccagentui/v1/returnRequests"
        }
    ],
    "additionalProperties":{
        "property2":"tag",
        "property":"display"
    },
    "quoteInfo":{
        "providerNote":null,
        "notes":[
            {
                "providerDate":"2016-11-25T13:33:48.000Z",
                "providerNote":"The quote is approved as per the request",
                "profileType":null,
                "profileId":"se-570031"
            },
            {
                "profileType":null,
                "profileId":"se-570031",
                "requestDate":"2016-10-25T13:33:48.000Z",
                "requesterNote":"provide 10 percent off on the total quantity"
            }
        ],
        "rejectionDate":null,
        "requestDate":"2016-10-25T13:33:48.000Z",
        "errorInfo":null,
        "externalID":null,
        "rejectionNote":null,
        "quoteDate":"2016-10-25T13:35:32.000Z",
        "expirationDate":"2026-04-28T18:53:48.000Z"
    },
    "trackingNumber":[
        "http://localhost:9080/trackingNumber",
        "http://localhost:9080/trackingNumber2"
    ]
}

Default Response

The error response. The following are the internal error codes thrown by this API when the request processing fails in Oracle Commerce Cloud: |Error Code|Description| |------------------|------------------| |100094|Organization passed in the header is currently inactive| |100095|The order or return request does not belong to the current organization of the shopper profile| |100096|The organization associated to the order or return request was deleted / does not exist| |100097|The organization associated to the order or return request is currently inactive| |100098|Current operation is being performed in an organization context and the shopper profile is not associated to any organization| |100099|Current operation is being performed in an organization context and the order or return request does not belong to any organization| |200114|Order is not allowed for return.| |30015|SiteId passed in x-ccsite header is currently inactive| |30014|SiteId passed in x-ccsite header is invalid or the site was deleted| |30020|The Site to which the order belongs was deleted| |30021|The Site to which the order belongs is currently inactive| |100101|The shopper profile does not belong to organization passed in the header| |30019|SiteId passed in x-ccsite header is not related to the order being worked upon| |210105|Specified order does not exist.| |200196|Item {0} is a part of configuration and therefore cannot be returned separately. Please return the whole configuration package.|
Body ()
Root Schema : errorModel
Type: object
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Nested Schema : errors
Type: array
An optional list of errors if multiple errors were encountered
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Nested Schema : items
Type: object
Show Source
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