Specify a fallback shipping method

If your store integrates with calculators for shipping services, you can specify internal shipping methods that will be offered to shoppers when Commerce cannot connect to the external shipping service, for example, in the event of an outage.

The fallback shipping methods are displayed on the storefront during the checkout process. This prevents errors during order processing and allows orders to progress to the next step.

You can mark any number of shipping methods as fallbacks. You might want to create a fallback method for each type of shipping method you expected to receive back from the external shipping service.

Internally priced shipping methods marked as fallback are returned only if Oracle Commerce cannot connect to an external shipping service. Externally priced shipping methods marked as fallback are returned in both cases: The external price and availability are used if the service responds and internal prices are used if the service does not respond.

See Integrate with External Shipping Calculators for more information about configuring when Commerce uses a fallback shipping method.