Configure Abandoned Cart settings

If you enable Abandoned Order emails, you can specify the number of days that must pass before a shopping cart is considered abandoned and the minimum value that the cart must contain before an Abandoned Order email is sent.

This section applies to Open Storefront Framework (OSF) and Storefront Classic.

To customize Abandoned Cart settings, follow these steps:

1. Click the Settings icon, then select Order Settings.
   When running multiple sites from your Oracle Commerce instance, your configurations will be applied by site. Choose a site from the site picker at the top of the Settings menu options.
2. Under Abandoned Cart Settings, enter an integer for the number of days after which a shopping cart is considered abandoned. The default setting is 7 days.
3. (Optional) Enter a value that specifies the minimum amount that the cart must be worth in order for the system to send an Abandoned Cart email. The default setting is 0.
4. If you have configured the Cart Idle webhook, enter an integer for the number of minutes after which a shopping cart is considered idle. The default setting is 20 minutes. See Use Webhooks for more information about the Cart Idle webhook.
5. Click Save.