Notify users of order approval-related events

Emails are sent to approvers and shoppers to notify them of various order approval-related events.

This section applies to Open Storefront Framework (OSF) and Storefront Classic.

You can enable or disable these emails in the administration interface (see Configure Email Settings for more information). The order approval-related emails include the following:

• The Order Pending For Approval email is sent to all approvers when an order is placed that requires approval.
• The Order Approved email is sent to the shopper when an order is approved and needs payment. Note that this email provides the shopper with an expiration date and time, after which the order is canceled if payment has not been made. See Set a price hold period for more information.
• The Order Placed email is sent to the shopper when an order is approved that does not require payment. In this case, the order is submitted immediately upon approval and the shopper is notified via the Order Placed email.
• The Order Rejected email is sent to the shopper when an order is rejected.
• The Store Cancel Order email is sent to the shopper when an order is canceled because it exceeds the price hold period.
• The Payment Failure email is sent to the shopper when an approved order that has been paid for encounters a payment error.

Clicking the order link in any of these emails will take the shopper or approver to the Order Details page for the order. From this page, the approver can approve or reject the order and provide optional comments. Also from the details page, the shopper can provide payment for an order that has been approved. For an order that has been rejected, a shopper can choose to add the order’s items to a new shopping cart to form the basis of a modified order that can pass approval.

You can modify the out-of-the-box email templates so that they match your storefront’s look and feel. See the Customize Email Templates for detailed information.