Assign roles

Each user accessing the Oracle Commerce Agent Console must have a valid account with a role containing a privilege that grants access to the Agent Console.

A default Administrator account is included with your Oracle Commerce instance. The administrator creates additional user accounts as required and assigns them the appropriate Agent Console role. Oracle Commerce provides two predefined roles that you can use: the CS Agent role, containing the Agent privilege, and the CS Agent Supervisor role, containing the CS Agent Supervisor privilege. The administrator can also define custom roles that contain these privileges.

The CS Agent Supervisor can process manual refund adjustments, carry out price overrides on cart items, and initiate refunds. For more information, see Process returns.

To create an Agent Console user account:

1. Log into the Oracle Commerce administration interface using your administrator user ID and password.
2. Click the User Management icon.
3. Click New User.
4. Enter the information that identifies the new user, and select a role containing the CS Agent or CS Agent Supervisor role.
5. Click Create.

If a user who does not have the CS Agent or CS Agent Supervisor privilege tries to log into the Agent Console, he or she receives a dialog stating the user has entered an incorrect user name or password.