1. Using Oracle Commerce Agent Console
  2. Configure Agent Console Settings
  3. Set price overrides

Set price overrides

Your business may permit agent supervisors to override order prices in two situations: during order creation and during order amendment within the remorse period.

To set the price override permissions:
  1. Log into the Oracle Commerce dashboard using your admin user ID and password.
  2. Click the Settings icon.
  3. Click Agent Console Settings and display the Price Override tab.
  4. Select or clear the appropriate checkboxes: Order creation and Order amendment.
  5. Click Save.