Work with exchanges
The following widgets allow an agent to create and review exchanges.
Create an exchange
This widget provides an interface that can be used by an agent to initiate or create an exchange request. This interface also allows agents to select the items and quantities to be exchanged. Additionally, the agent may add a reason for the exchange. Once the exchange has been submit, a new exchange order is created.
Widget Name: agentCreateExchange
Display Name: Create Exchange - Agent
Supported Page Types:
agentCreateExchangePageType
Layouts: Create Exchange Layout - Agent
Elements: This widget uses the back-button
and custom-properties
global elements. To understand how these elements are used, refer to the widget’s code view.
View exchange history details
This widget displays exchange history for the order. It also displays exchange-specific details, as well as a way for the agent to take actions, such as receive or process the exchange.
Widget Name: agentExchangeHistoryDetails
Display Name: Exchange History - Agent
Supported Page Types:
agentOrderDetails
page
Layouts: Order Details Layout - Agent
Elements: None
Adjust refunds
This widget displays an interface that allows an agent to initiate the refund process. The agent may adjust the system-generated refund before processing the refund.
Widget Name: agentRefunds
Display Name: Refunds - Agent
Supported Page Types:
agentRefundsPageType
Layouts: Refunds Layout - Agent
Elements: This widget uses the back-button
and custom-properties
global elements. To understand how these elements are used, refer to the widget’s code view.