Collect and delete shopper information

The Agent Console uses custom properties to allow agents to manage shopper consent for the collection of personal data.

The shopper information deletion/retention feature promotes compliance with the EU General Data Protection Regulation (GDPR), a set of legal requirements designed to control the collection and storage of personal data. For more information, see Manage the Use of Personal Data.

In the Agent Console, to allow agents to collect consent for retention of shopper personal data, implement custom properties and add them as needed to appropriate pages, for example the pages agents use to create and edit orders. For more information, see Create custom properties for orders.

Oracle Commerce provides endpoints in the Agent API that enable you to support GDPR right to erasure. Use these endpoints to remove personal data by redacting orders and deleting shopper profiles. For more information, see Delete shopper information in Extending Oracle Commerce.