Exchanges

This topic describes exchange processing for this integration.

• The exchange request is created along with a new order for the exchange.
• The exchange and the order are submitted to Order Management Cloud as part of this integration.
• The exchange request is submitted to Order Management Cloud for receiving the goods.
• When the status of the exchange is set to Received, the new order created as part of the exchange is submitted to Order Management Cloud for fulfillment.

The flows for the return and the order creation are the same as described in the previous sections. The order is submitted to Order Management only when the return information is available in Commerce. The flows for the exchange are the same as previously described.