Returns

The returns created in Commerce are passed to Order Management Cloud for fulfillment.

Note: All the prerequisites needed for submitting a return on Commerce are valid for this integration.

As soon as a return is created by Commerce, a new endpoint is created for processing the return and submitting the return order to Order Management Cloud. Because the reason code is mandatory when the return is created in Order Management Cloud, as part of the return submission process, the disposition code of Commerce is mapped to Return with Refund.

As soon as the return is processed by the Order Management Cloud, the disposition code is updated with the correct value as sent by Order Management Cloud.