Control Manual Database Access

You can control and restrict Oracle’s manual access to your Oracle Fusion Cloud Enterprise Performance Management and Oracle Fusion Cloud Enterprise Data Management databases to meet security and compliance requirements.

By default, Oracle is permitted to manually access the databases of Cloud EPM and Cloud EDM environments during emergency situations when the environment is unresponsive and customer has not yet submitted a service request for investigation and restoration.

If Break Glass is enabled, Oracle Managed Access (OMA) provides controlled, temporary access to your cloud data for Oracle operators. Operators must submit an access request with details such as environment, duration, SR number, and justification. Designated customer approvers review and approve or deny the request based on your organization’s policies.

In addition, you can revoke manual database access using the setManualDataAccess EPM Automate command.

If you revoke access:

• Oracle cannot execute SQL commands against the tablespace under any circumstances
• Access can be restored only with your explicit permission by re-enabling manual access using the same command

This capability helps you prevent unauthorized access and meet information security and compliance requirements.