24X7 Support

To satisfy the requirement of continuous monitoring, Oracle Cloud Operations specialists monitor and support all key aspects of Oracle Enterprise Performance Management Cloud including applications, middleware, database, and infrastructure. All cloud operations are performed by Oracle badged employees without any involvement by third parties.

Alerts are monitored 24x7 across the globe. The Oracle Operations team is dedicated to handling maintenance activities and unplanned outages and incidents and providing accurate, and timely information to internal and external stakeholders around outages and incidents. Oracle employs a tiered structure for issue resolution. Based on the complexity of the issue, experts from all over the world are within a moment's reach for timely resolution.

Within Oracle Fusion Cloud EPM Operations, a dedicated team of hundreds of specialists handle security operations. The activities of this team include building internal tools to maintain and enhance the existing architecture, ensuring compliance with the most recent frameworks such as GDPR, policy enforcement (for example, disaster recovery testing), and design and development of the security practices (for example, system hardening procedures).