Submitting Feedback Using the Provide Feedback Utility
For services other than Narrative Reporting: While submitting feedback, Service Administrators can consent to submit the last maintenance snapshot of the environment to Oracle. Oracle uses the submitted application snapshot for testing purposes only; Oracle does not make changes to the application or data. If you consent to submit the maintenance snapshot, Oracle automatically encrypts and copies the current maintenance snapshot.
Note:
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It is your responsibility to keep backup copies of the maintenance snapshot for recovery purposes. Oracle cannot restore your service using the snapshot that you submit. See Backing Up and Restoring an Environment Using the Maintenance Snapshot.
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Using the Provide Feedback utility to submit diagnostic information sends your submission to Oracle but does not create a service request. If a Service Administrator cannot resolve the issue, then you can create a service request using the information that you submit. While creating the service request, you are prompted for the reference number, which is displayed on the screen when you submitted diagnostic information using the utility. Additionally, the reference number is included in the feedback notification email. Entering the reference information helps Oracle to easily collect the required diagnostic data.
Before providing feedback, ensure that you are at the stage in the process when the problem was observed.
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You must be a Service Administrator to submit feedback using this utility.To provide feedback: