Responding to Customer Diagnostic Alerts

Oracle Enterprise Performance Management Cloud uses a diagnostic alert (an email addressed to Service Administrators of an environment) to communicate issues that impact the uptime, performance, or usage of an environment, which requires customer action.

Generally, a diagnostic alert indicates that Oracle's automated diagnostics system detected an issue specific to your environment that requires your intervention.This section details what to do if you receive an email titled Diagnostic Alert.

  1. On getting a diagnostic alert, create a Provide Feedback submission. Be sure to allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission.

  2. Create a service request using the subject Enterprise Performance Management (EPM) Cloud Diagnostic Alert. Be sure to reference the Provide Feedback reference number in the service request. See Getting Help From Oracle.