Submitting Feedback Using the Provide Feedback Utility

Before providing feedback, ensure that you are at the stage in the process when the problem was observed.

Note:

Using the Provide Feedback utility to submit diagnostic information sends your submission to Oracle but does not create a service request. If a Service Administrator cannot resolve the issue, then you can create a service request using the information that you submit. While creating the service request, you will be prompted for the reference number, which is displayed on the screen when you submitted diagnostic information using the utility. Additionally, the reference number is included in the feedback notification email. Entering the reference information helps Oracle to easily collect the required diagnostic data.

To provide feedback:

  1. While you are in the screen about which you want to provide feedback, open Setting and Actions by clicking your user name (displayed at the right top corner of the screen), and then select Provide Feedback.
  2. In Give a brief description, describe the issue that you encountered.
  3. Optional: Select an option to highlight or darken areas of the screen.
    • Select Highlight, and then click and drag on the screen to highlight portions of the screen; for example, to highlight errors or issues.

    • Select Darken, and then click and drag on the screen to hide portions of the screen. Use this option to hide sensitive data from the screenshot.

  4. Click Add button (Add button) to capture the screenshot.
  5. Optional: Add additional screenshots:
    1. Navigate to the new screen that you want to capture.
    2. Click Add button (Add).
    3. Optional: Select an option to highlight or darken areas of the screen, and then click and drag on the screen to highlight or darken an area.
    4. Describe your issue or the actions that you performed in the current screen.
    5. Click Add.
    6. Repeat this steps to add more screenshots.
  6. Click Submit.
  7. Review the browser, environment, and plug-in information. Click Next button to browse graphics (Next) to review screenshots.
  8. Click Submit.
  9. Optional: If you need Oracle's assistance to resolve this issue, follow the instructions on the screen to log a service request. While creating the service request, be sure to enter the reference number that is displayed on the screen. The reference number is included in the feedback notification email also.
  10. Click Close.