1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Resolving EPM Automate Issues
  4. Resolving EPMAT-11 Internal Server Error, Connection Timed out Error

Resolving EPMAT-11 Internal Server Error, Connection Timed out Error

The EPMAT-11 Internal Server Error, Connection timed out error is displayed if a connection cannot be established because of a bad URL or invalid proxy settings on the computer.

  • Verify that you are using a valid URL.
  • If your organization requires the use of a proxy server to connect to the internet, verify that the proxy settings are accurate.

    If your proxy settings require you to authenticate with the proxy server, then you must enter the proxy server domain, user name, and password as parameters to the loginEPM Automate command. Contact your network administrator for help with proxy server domain name and credentials.

Fixing Proxy Issues

EPM Automate uses HTTP/HTTPS proxy; it does not support SOCKS proxy. If you are facing proxy-related issues, consider the following:

  • In the network proxy layer, add all Oracle Enterprise Performance Management Cloud URLs to the allowlist and remove SSL interception of these URLs.

    If you cannot remove SSL interception for EPM Cloud URLs, you must import the SSL certificate of the proxy server into the JRE that EPM Automate uses.

  • If the issue is specific to Linux computers, verify that the following environment variables are set:
    • proxyHost
    • proxyPort
    • https.proxyHost
    • https.proxyPort
  • If EPMAT-7: Unable to connect as few SSL certificates are missing in the keystore or EPMAT-7: Unable to connect as above-mentioned SSL certificates are missing in the keystore error is reported on AIX servers, ensure that JRE 1.8 is installed on the server and is included in the JAVA_HOME environment variable. Also verify that the proxy server security certificate is installed in the keystore. See Resolving EPMAT-7: Unable to connect as few SSL certificates are missing in the keystore and EPMAT-7: Unable to connect as above-mentioned SSL certificates are missing in the keystore Errors.
  • If EPMAT-6: Service Unavailable error is reported, ensure that an external internet traffic control tool is not forcing the termination of connection between EPM Automate and the environment to which it is connected.